If you’ve worked with Stéphane, Hervé, or Morgan, you already know — they’re the kind of team that gets things done without making a big deal out of it.
If you haven’t met them yet — this is your chance.
So, who are they?
They’re the team that sets things up, solves the tough stuff, picks up the phone, and sticks with you — before, during, and after installation. The kind of people you want in your corner.
They all see things from the customer’s side
It’s one thing to know the product. It’s another to understand what it’s like to run vending machines every day.
Stéphane has been with Coges for over two decades. That means he’s seen every kind of setup, request, and shift in the market. He doesn’t get thrown off by complicated needs — he helps operators figure out what works, whether they’re switching from coins to cards or thinking about telemetry for the first time.
Morgan came from the operator world. He knows the daily reality — machines that need to work, payments that need to go through, and systems that shouldn’t get in the way. That’s why he’s direct. He talks business first, product second.
Hervé is the technical guy. He works through the problem until it’s fixed — and makes sure it doesn’t happen again. “When the system runs perfectly and the customer feels confident again — that’s the best part,” adds Hervé.
And they all share something else — they actually enjoy this work.
Their roles are different, but they think the same
What makes this team click is that they’re all focused on the same thing: to listen, and to make life easier for operators.
You might meet one of them first. But behind the scenes, they’re constantly in touch — sharing what’s working, what’s not, and how they can improve the next job.
“We’re always checking in with each other,” says Stéphane. “It’s how we make sure job is done and customer happy.”
They’re the kind of people customers actually call back
No one likes chasing support or getting vague answers. That’s why our team in France keeps it simple.
They’ll tell you what’s possible. What’s not. What works best with your setup. That’s probably why most of their customer relationships stick around — some for years.
“We talk honestly. And we listen,” Stéphane says. “That’s what keeps people coming back.”
They make Coges work — in the field, not just on paper
We can talk about systems all day — telemetry, cashless, integration. But without people like Stéphane, Hervé, and Morgan, it wouldn’t go far.
They’re the reason our customers in France stay with us. Because in the end, what matters is this: when you pick up the phone, someone who knows you — and knows the job — is on the other end.
“It’s not just about the machines,” Hervé says. “It’s about helping someone fix a problem that’s costing them time or money. That’s real.”
It’s simple: they like what they do
“I like that we can help improve the operator’s daily work,” says Stéphane. “It’s satisfying to be part of that evolution — from coin to card, from disconnected to connected.”
“Every day is different,” Morgan adds. “You meet people, you learn how they work, and you find ways to make it easy for them, to save money. That’s what I like — practical impact.”
“Solving problems, fixing systems, getting things back on track — that’s what I enjoy,” says Hervé. “And when the customer says ‘Thanks’ — that’s the best part.”
That’s what makes this team one of a kind.
