Meet Gedac Vending, a long-standing vending operator in Italy. Like many in the business, they faced challenges in managing their widely spread vending machine fleet. To improve their operations and keep customers happy, they needed a smart, comprehensive solution—and that’s where Coges, a leader in payment systems and IoT technology for vending and coffee business, stepped in.
The Challenge: overcoming operational roadblocks
Before working with Coges, Gedac Vending faced several key issues:
- Breakdowns without alerts: Vending machines in public areas often malfunctioned without warning, leading to unreported downtime—and lost sales.
- Restocking inefficiencies: Their restocking strategy relied on outdated data, leading to inconsistent stock levels and less-than-optimal machine performance.
- Refund frustrations: Without real-time data, processing refunds was slow and inaccurate, negatively affecting customer satisfaction and revenue.
The Solution: real-time IoT connectivity with Coges
Enter Coges’ Engine Connect devices—a game-changer for Gedac Vending fleet. By seamlessly integrating these devices into their vending machines, Coges enabled real-time monitoring and management through their cloud platform. And since Gedac Vending was already a long-term customer of Coges, the whole integration process was quick, smooth, and required minimal downtime.
The Results: boosting efficiency and revenue
Here’s how things changed for Gedac Vending:
- Less downtime, more sales: With real-time alerts, Gedac Vending operations team could fix machines before their breakdowns turned into lost sales—leading to increased revenue.
- Optimized restocking: Real-time inventory tracking allowed Gedac Vending to fine-tune their restocking process, ensuring machines were always well-stocked while reducing waste—whether that’s fuel, time, or product.
- Streamlined transactions: With real-time sales data, Gedac Vending was able to speed up and improve the accuracy of refunds, making customers happier and operations smoother.
- Remote updates: Now, Gedac Vending IT team can update payment systems and firmware remotely, saving time and resources while ensuring their machines are always up to date.
- Seamless software integration: Coges’ IoT system integrates effortlessly with Gedac Vending existing software, Vega Digisoft, making it easier for business managers to access data and oversee operations.
- Sales insights: Gedac Vending sales team now gets detailed insights into sales, from the time of purchase to the payment method used (whether it’s MyKey, cash, credit card, or mobile app). This helps them tailor their approach to each location, maximizing performance.
A Trusted Partnership
Throughout their collaboration, Coges provided top-notch customer service, ensuring Gedac Vending could fully leverage their telemetry system without missing a beat. The result? Significant operational improvements and a measurable boost in revenue.
Conclusion
For any vending operator, minimizing downtime and maximizing efficiency are crucial for success. By adopting Coges’ IoT solution, Gedac Vending not only solved their operational challenges but also gained significant improvements in performance and revenue. The real-time data, seamless connectivity, and remote management tools are game changers for anyone managing a fleet of vending machines. If you’re in the vending business and looking to stay competitive, solutions like this are no longer optional—they’re essential.
Ready to revolutionize your operations? Contact Coges today: marketing@coges.eu