“Engine Connect is the brains of our vending machines !” says D8
21 Nov
2024

For over 20 years, D8 and Coges have worked hand in hand to push the boundaries of vending payment systems. What started as a simple integration of key-based payments alongside cash has grown into something much more sophisticated. Thanks to Coges’ solutions and their Engine Connect IoT device, D8 now boasts a fully integrated payment and telemetry system.

Facing challenges before telemetry

Can you walk us through some of the main challenges you had with managing your vending machines before telemetry? Were there specific pain points around monitoring, inventory, or maintenance?

“Managing our vending machines was tough before telemetry,” shares Bertrand Korwin, Back Office Manager. “The pandemic hit us hard, and with raw material costs rising, it became obvious we needed to be more agile. Telemetry was a game-changer. It let us roll out pricing campaigns quickly and efficiently, without all the logistical headaches or needing technicians on-site. Now, we can tweak prices remotely for each machine with just a click.”

In just two years, we’ve upgraded over half our fleet with telemetry and connected everything to our ERP. This gives us real-time visibility into sales, helping us better understand what our customers want. Plus, we can spot technical issues before they become problems, monitoring Engine performance remotely, which means we can support our technicians better, cut down on intervention times, and avoid unnecessary trips.

The Nebular management program has been a lifesaver too—its simplicity and clarity make it easy for new team members to get up to speed quickly while helping us stay on top of everything across our network of vending machines.

Innovation and efficiency through collaboration

How has working with Coges helped in terms of innovation and efficiency?

“Working with Coges has completely changed how we think about monitoring and maintaining our machines,” says Benjamin Pradolin, Head of Payment Solutions at D8. “We can now keep an eye on each system remotely, which is a huge step forward for our payment services. With over-the-air updates, we can roll out the latest Coges software across our entire fleet in just a few hours. No more manual updates, which saves us so much time.”

Being able to manage everything from one place—whether it’s issuing free credits, blacklisting, or setting operating hours—has made us much more efficient. “A few years ago, this would’ve sounded like science fiction. Today, it’s our everyday reality, and it’s turned our support team into a proactive, strategic asset,” Pradolin adds with a smile.

Making a difference with telemetry

How has Coges’ telemetry made a difference for D8? Can you highlight any specific areas?

“Our partnership with Coges has been a journey. We’ve watched their products evolve from simple key readers to sophisticated payment and telemetry solutions,” says Bertrand Korwin. “They’ve supported us every step of the way, helping us transition smoothly from key-based payments to apps, credit cards, and now telemetry. We couldn’t have made that leap without their solid technical support.”

Unexpected benefits and synergies

What benefits have come from this collaboration? Any surprises along the way?

“Over time, the Engine has become more than just a payment system—it’s the brain of our vending machines. It helps us meet customer expectations, manage inventory smartly, anticipate stock shortages, and keep an eye on the technical health of our machines,” Korwin explains.

This technology also boosts our internal operations. Our sales team can adapt strategies to match market trends, and our technical team stays on top of system performance and issues. With real-time inventory management, our operations team can launch super-targeted pricing campaigns that respond to customer needs in the moment.

“The potential is huge,” Pradolin adds. “We’re looking forward to integrating Coges cloud platform even more closely with our ERP system. Imagine a world where operators only head out when Coges platform sends an alert, or a technician is automatically dispatched when a fault is detected. That’s the future we’re aiming for.”

Looking ahead, our partnership with Coges is opening up exciting possibilities. We’re gearing up for even more automation to keep things running smoothly and make sure our customers always have the best experience. With Coges by our side, we’re ready to tackle whatever comes next.

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Meet Alessio: From Master’s Degree to Firmware Leadership at Coges
25 Sep
2024

Alessio joined Coges in 2023, fresh from completing his master’s degree in electronic engineering. From the moment he started working with us and dove deeper into firmware product design, it became clear that he not only possesses excellent technical skills but also has the ability to organize, lead, inspire, and manage. His can-do attitude and consistently positive approach to his work have played a significant role in accelerating our firmware development. After just six months, Alessio is now our FW Product Owner, effectively managing our firmware sprints—two-week development cycles that culminate in an integration test. He coordinates with our hardware, software, testing departments, and the PMO to ensure continuous innovation and progress in our products. Alessio has also collaborated with the Industrialization department on important upgrades and automation in our production process.

What motivated you to join Coges right after completing your master’s degree in Electronic Engineering, and how did your academic background prepare you for your role here?
It was partly by chance: I had just decided not to pursue a Ph.D., Coges was a great opportunity not too far from home, and I decided to take on this new adventure in a field I didn’t know. My academic background helped me develop a method to face challenges, avoiding panic at the first sign of difficulty. However, I’m very grateful for the more technical and practical skills I learned in high school at the Chilesotti Technical Institute, which introduced me to and ignited my passion for the fascinating world of electronics.

You quickly took on a leadership role (i.e., your role as FW product owner/backlog owner): What do you think helped you develop these skills so quickly?
For sure the great team I found at Coges: they were very helpful in guiding me through the study of the products and tools used. Then, of course, a bit of luck and company needs!

How has your mindset or approach to work changed since you started here?
One phrase that really struck me from Emilio de la Hita (my Team Leader) when I first arrived was: “Before developing firmware and creating something, you need to know your teammates well.” I think this is really meaningful in understanding the company’s focus on the people before the work itself, and I believe this has influenced me a lot.

What is one thing you are proud to have achieved at Coges?
I haven’t achieved anything particularly significant compared to what’s already been accomplished! I’m very happy to have worked with Fabio to simplify programming in production and to have experimented with some interesting functionalities for the Elysium sniffer.

What do you like most about your job at Coges?
I enjoy analysing problems and thinking through solutions, but I’m also thrilled when I have to look for new technologies to use and experiment with: electronics is an immense world, and there are truly incredible functionalities!

What’s something about you that we wouldn’t find on your resume?
I always like to point out that, even though it may not be directly related to my profession, a significant contribution to my personal growth and character came from my experiences with the parish and Catholic Action: I think they are excellent life training grounds, and many of my traits have been shaped by these experiences! In my free time (although lately, I don’t have much), I enjoy digging holes with the excavator or driving the tractor!

If you could have a superpower, which one would you choose and why?
If I could have a superpower, I would choose telepathy. It would be incredibly useful for better understanding the needs of clients and colleagues, facilitating communication and collaboration at work. It could also help me grasp technical problems more quickly by “reading” the necessary information from the minds of experts. Naturally, I would use this power responsibly and respectfully regarding others’ privacy. But my favourite superpower right now is ChatGPT, which answers these types of questions for me!

With Alessio’s leadership, Coges continues to develop new solutions in payment technologies, ensuring that innovation is always at the forefront.

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COGES: the engine of innovation in vending
20 Dec
2023

Welcome to the beating heart of vending innovation! Discover an overview of Coges and get an idea of the commitment to technological progress and research that guides our company path in our new video: COGES: the engine of innovation in vending.

Within Coges we do not see innovation as an option, but as a necessity. From MyKey to cashless and cloud payment solutions, we are a hotbed of ideas and solutions that constantly push the world of vending towards the future. Our Research and Development team is the engine that powers our projects, tackling technological challenges and anticipating market needs.

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Coges welcomes a new commercial resource dedicated to the English market
23 Nov
2023

Coges is pleased to announce the entry of Chris Pyrah in the role of Technical Sales Manager for the English market. Chris will be responsible for the sales of payment and telemetry solutions by bringing together the payment technology of Coges and Vendon to the Coffee and Vending industry through Coffetek.

With a background of over 15 years as a vending salesperson, Chris brings with him consolidated skills that integrate perfectly with our mission of excellence in offering quality solutions to our customers. His tenacious spirit and desire to achieve the best makes him a valuable asset for our team.

Coges recognizes the importance of having talented and success-oriented professionals in its team.” Observes Daniele Ioriatti, Commercial Director of the Italian company and responsible for Mr. Pyrah “With Chris by our side, we are confident of further strengthening our position in the UK market and offering an even more comprehensive service to our customers. Potential synergies with Coffetek, market leader in the OCS segment in the United Kingdom, will certainly increase business opportunities. Chris will collaborate with Lorenzo Giuliani, an area manager who has positively followed the English market for years.

A warm welcome to Chris Pyrah, whose contribution will be fundamental in continuing our tradition of excellence and success.

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Implement connectivity in vending machines
17 Nov
2023

Helping a customer grow in the world of vending and improve their way of operating is always a source of great stimulation and satisfaction for the Coges team. Find out in this article how we have worked side by side with one of the largest vending operators in the UK in recent years. Click here to read the full article.

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Coges increases its commercial strength in the DACH area to be even closer to its customers
01 Oct
2023

The Italian company Coges enthusiastically announces the expansion of its commercial service in Germany, Austria and Switzerland, thanks to the inclusion of a new Country Manager dedicated exclusively to these countries in its staff.

The role will be filled by Mr. Günter Maas, a well-known person in the vending world for both, the great experience accumulated, whilst working for some of the most important brands in the industry and on the other hand, for his historic role as Board Member in the European Vending & Coffee Association (EVA) for 4 years and as a Board Member at the German Vending association (BDV e.V.) with more than 12 years of participation. For the future he will be taking a proactive role again in the committee for payment and telemetry at the BDV e.V. in the first place and more to come in the second.

Coges is very proud to welcome Günter into its commercial team.” Daniele Ioriatti, Sales Manager of the Italian company, confirms: “In the European market, traditional payment systems such as change-giver coin mechanisms and cash validators are still fundamental, but the push towards increasingly innovative and technologically advanced cashless payment systems, open loop and connectivity solutions is growing every day. The relationship with the customer must evolve, including from a commercial point of view, to embrace the needs of such a differentiated industry. Coges is investing heavily in the acquisition of new talent, not only in the Research and Development area but also in the commercial office. We are sure that Günter Maas will make an excellent contribution to the growth of Coges and the satisfaction of all our customers.”

Within the Azkoyen Group, Mr. Maas will work as Country Manager of the Payment Technologies division for the Coges and Vendon brands reporting to Sales Manager Daniele Ioriatti. His objective is to further increase Coges’ business in the German-speaking markets, integrating the excellent work carried out for many years by the Coges retailers present in the area and by the Area Manager of Coges Lorenzo Giuliani, who will continue to be active on the market. Günter Maas will also have the goal of developing a direct commercial relationship with the most important vending operators present in these countries.

We are sure that his experience and competence will be of fundamental importance to achieve this objective and will make him appreciated as a new strong point of Coges’ strategy on the international market.

Stay in touch with Günter Maas by calling +49 173 5204030 or sending an email to guntermaas@azkoyen.com.

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Coges invests in the development of the French market with a new Sales area manager
14 Sep
2023

Coges confirms its vocation to grow in the European market thanks to the hiring of a new sales representative, who will be operational in France to cover the needs of this country more quickly and effectively.

In fact, since last September 4th, the Coges commercial team has welcomed Mr. Morgan Briquet, who has assumed the role of Area Manager for Coges France. Morgan has already gained extensive experience in the Coffee and Vending sectors by working for an important company in the sector as Manager of the development, enhancement and loyalty of the B2B customer portfolio. For Coges he will be responsible for following historical customers, developing new leads in France and promoting our payment systems, in order to support Coges’ growth also in correspondence with the launch of important new products on the French market.

Coges Francia therefore acquires another important commercial contact person for all customers and a new point of strength in the team of Stéphane Metzger, historic coordinator and commercial representative of Coges Francia, to which our Customer service specialist already belongs Hervé Ra-quin.

We extend our most sincere congratulations and a warm welcome to Morgan, wishing him much success in this new professional phase with us. Welcome to the Team!

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Coges moves its headquarters
11 May
2023

Coges informs the customer and the supplier that its headquarters was moved to the following new address:

Coges S.p.A.

via Giacomo Leopardi 23

36030 Caldogno (VI)

 

The e-mail addresses remain unchanged, but the new number of the switchboard is 0039 0444 1329065.

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New Area Manager and Customer care Italy
19 Jan
2023

We are pleased to announce that some changes occurred concerning the commercial team and the Customer Service in Coges S.p.A. starting from January 2023.

 

Matteo Miglioranza has assumed a new role as Area Manager, substituting thus Francesco Princiotto who retired last December. Matteo will follow in particular the same Italian regions which previously were in charge of Francesco: Lombardia, Piemonte, Liguria, Valle D’Aosta, Toscana e Lazio, under the supervision of Daniele Ioriatti  Sales Manager  and coordinating with the rest of the commercial team and our reseller network which is widespread on the territory.

Matteo has been working in Coges for over twenty years and up to now he was part of the Customer Service staff.  His experience will help him in his new role thanks to the relationships he had with our Customers.

 

Michele Gardellin joined the Customer Service, becoming a SAT Technician. Together with Marta and Davide he will take care of the customers assistance and he will support the Area Managers, to guarantee the solution of claims and to reach the best level of customer service under the supervision of Giovanni Riva.

Michele worked for a long period at an important Vending company, where he could work both in customers service and IT, with a complete formation on the Customer side.

We all give our most sincere congratulations and warm welcome to them, for their new professional phase with us!

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Coges is operational in the new headquarters of Vicenza
17 Jan
2023

We inform the Customers and the Suppliers that Coges moved its seat at the new address:

Coges S.p.A.

via Giacomo Leopardi 23

36030 Caldogno (VI)

Italy

The e-mail address for every kind of communication is unchanged, the new number of switchboard is +39 0444 1329065.

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